Empathy in IT: How to use your human nature rationally

RU / Day 1 / 10:30 / Track 1

We'll discuss the importance of emotions, not as an abstract concept, but as practical one — how they are important for our IT work. Empathy is our perception of others' and our own emotions. We'll consider it as a working tool for developers, testers, implementers, managers, etc.

Why adults with technical education sometimes cannot come to an agreement while discussing technical questions? Why the same job that brings you pure joy and interest can make you burn out?

We'll discuss how to consider others' and our own emotions to get what we need quicker and easier. We'll cover Marshall Rosenberg's concept of nonviolent communication, basic principles of cognitive behavioral therapy (CBT), and even emotional intelligence.